Thank you for your continued patronage at all our Vivo® outlets nationwide. In an effort to improve our already stellar service, and for purposes of check and balance, we have set out a host of staff trainings, operational guidelines, quality checks and improvements on an extremely regular basis all year round.

But even with that, we’re still not satisfied.

In an effort to further improve the quality of service, food handling and to provide an overall dining experience like no other, we believe the setting up of a Vivo® Mystery Diner Program is the next but crucial step as part of our customer-centric initiative.

If you are interested in becoming a Mystery Diner for Vivo Food Sdn Bhd, kindly refer to the qualification details as per below:

Who can be a Mystery Diner of Vivo®?

• All customers, patrons and diners of Vivo® Pizza nationwide.
• Malaysian citizens of 21 years of age and above.
• Only Vivo® Club cardholders need apply.
• Must not be affiliated, related or otherwise connected to any existing Vivo outlet staff.

How to be a Vivo® Mystery Diner?

• Send us your contact details at the end of this page.
• Selection of Mystery Diners by Vivo® begins.
• Shortlisted Mystery Diners would be notified via email.
• Start of assignment for the Vivo® Mystery Diner program.
• Dine at pre-assigned Vivo® outlet + retain receipt as proof.
• Complete Feedback Form and submit together with a copy of the receipt.
• Receive a RM30 Vivo® Meal Voucher via email.

Mystery Diner Guidelines

• One assignment per month per designated outlet.
• Time and date of visit at your sole discretion.
• All meal purchases as part of this exercise to be borne by diner(s).
• Do not reveal the contents of the Feedback Form to outlet staff.
• Do not reveal your identity at the time of this exercise.
• Vivo Food S/B reserves the right to cease this recruitment drive without prior notice.

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Vivo® Mystery Diner - The Mission